Shipping policy

Shipping

Where do you ship?
We ship to all countries of the European Union. At the moment we do not ship outside the EU, nor to EU territories outside the EU VAT area (for example the Canary Islands, Ceuta, Melilla, the French overseas departments, the Åland Islands, Livigno and Campione d'Italia).

How much does shipping cost?
Shipping is free on all orders within the EU.

How long does delivery take?
Delivery within the EU takes 5 to 14 business days. These are estimates and are not guaranteed: during busy periods (for example sales and the December holidays) or in case of carrier disruptions, delivery may take longer.

Can I track my order?
Yes. Your parcel is shipped with PostNL or DHL (delivered in your country by the carrier or its local delivery partner). Once your order has shipped, you will receive an email with your tracking number and link.

My parcel is late, lost or arrived damaged. What should I do?
Write to us at jamelle.support@gmail.com with your order number (and photos, if the parcel or item is damaged). We will look into it with the carrier and, if your parcel is lost or damaged in transit, we will send you a replacement or refund you.

Contact

We are here for you.
Email: jamelle.support@gmail.com

Seller information
Joi Max Orefice
Rue Léon Frédéric, 1030 Schaerbeek, Brussels, Belgium
jamelle.support@gmail.com